We all are acquainted with the capabilities of Microsoft Dynamics 365 applications. Every year, Microsoft conducts two releases- Wave 1 and Wave 2. The releases usually take place in April and October, respectively.
With every Microsoft Dynamics 365 update, the applications bring few features to the table. The enterprises can utilize these features for better management, service, customer relations, and every aspect of their businesses.
Microsoft provides an opportunity to significantly transform your business in the way one never did before. Dynamics cumulative updates increase the efficiency of applications. Your business can observe and experience its direct impact with improved results and a higher ROI.
Along with Dynamics 365 updates, Microsoft also provides new implementations for its Power Apps, Power Virtual Agents, Microsoft Power Platform governance and administration, and data integration.
Opting in for Early Release Dynamics 365 cumulative update
Businesses already using Microsoft Dynamics 365 applications can opt-in for early access to the Wave 1 release features.
As the enterprise gets access to upcoming updates, it can examine and validate the features. With this facility, they can forecast the impact before updates get automatically implemented for the business environment.
The early access became available from February 1, 2021. However, please note that not all features are available for early access. After two months to this date, Microsoft releases the complete Wave 1 update for the selected region.
General Availability and Deployment of Microsoft Dynamics 365 Updates
The deployment of updates starts on April 2, 2021, for the selected regions. The UAE, India, France, South Africa, Germany, Canada, and South American countries will be the first ones to take the benefits of these updates.
In the second phase, Microsoft benefits Australia, Great Britain, Japan, and Asia Pacific countries on 9th April 2021.
Other countries of Europe, North America, and China, and GCC countries will be able to access the new features from 16th, 23rd, and 30th April, respectively.
What’s there for Your Business in Microsoft Dynamics 365 2021 Wave 1 Release?
Microsoft Dynamics 365 family got numerous applications for you, exclusive to different aspects of the business. Microsoft Dynamics 365 cumulative update is loaded with more than a hundred new features, having the capabilities to upgrade your business with state-of-the-art technology.
These are the following applications for which you will experience major changes and additions:
- Dynamics 365 Marketing
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Project Operations
- Dynamics 365 Guide
- Dynamics 365 Human Resources
- Dynamics 365 Commerce
- Dynamics 365 Fraud Protection
- Dynamics 365 Business Central
- Dynamics 365 Customer Insight
- Dynamics 365 Voice
We checked all the upcoming features on-by-one and examined them. We are now going to provide you a summary of all updates, letting you know how fruitful these new features are for your business.
Dynamics 365 Marketing
How we market the business changes and evolves rapidly. Customer expectations are not limited to their experience with the products. It significantly matters how you build a relationship with customers and deliver a personalized message.
For that reason, Microsoft Dynamics 365 Wave 1 update places high emphasis on the marketing module. The updated application allows you to engage with customers on a personalized level. Moreover, Microsoft also focuses on integrating more channels to reach and communicate the right message to customers and prospects.
With the upcoming update, you can create a highly personalized message that is humane and compassionate. With AI-based personalization comes automation, letting the application create customer segments automatically. Such efficiency lets the business have high conversions and provides long-lasting customers.
One of the major marketing tools on the Dynamics 365 marketing module is AI-based email automation. It helps you create emails at a fast pace with lesser efforts without compromising on their quality. Contradictorily, email quality improves as artificial intelligence chooses the images, videos, and documents that the person should attach in the email.
It expands the marketing functionality by allowing businesses to send push notifications through Android and iOS apps. The update even accommodates better analytics than before. After the release, you will monitor various customer journeys and marketing performance indications in detail.
As you already know about the buyer’s journey, you can set personalized goals for each segment and monitor the progress in real-time.
Dynamics 365 Sales
Like the marketing module, the sales module also places its focus on the customer journey. However, we aim to forecast the next move and prepare our business accordingly in case of marketing. This delivers personalization as a customer, and our business would be on the same page. In sales, the buyer’s journey’s use is to understand the part and develop customer relationship.
Understanding customer relationship allows us to drive relevant and authentic engagement, making our items and services appear credible. In the upcoming Dynamics 365 cumulative update, there are some exciting sales functionalities in addition to a few bug fixes.
The new functionalities focus on reducing time consumption, improving the mobile experience, and strengthening decision-making.
The sales automation lets the seller identify the right customers without much effort and saves time. Moreover, you get engagement modified as per the continuously changing customer behavior and needs. Overall, you will be able to develop better customer relationships in lesser time.
For customer conversion, it is necessary to have accurate information whenever required. Dynamics 365 Sales mobile application update boosts the field sellers’ meeting profitability as its functionality promises higher conversions. The seller can access LinkedIn information, deal insights, necessary files, essential notes, and relevant emails with minimal search.
Insights are important, and Microsoft 365 cumulative update strives to cover all routes from where information flows in. Conversational intelligence provides insights through one-on-one or multi-party video calls. The update brings in new data visualizations, which unique metrics that will provide sellers with a better understating of the pipeline.
Dynamics 365 Customer Service
Customer support is one of the prime aspects of any business which defines the company’s reputation. With Microsoft’s customer service, case routing and management of customer queries becomes easier. You can even engage with your customers on multiple channels and get analytics regarding knowledge assets’ consumption.
With the update, it will become facile to manage contacts with the all-in-one contact center. The developers have focused on improving the scheduling features. Now customer service executives can access the appointment data through the core service scheduling solution. Customers can perform the service scheduling through multiple channels. Dynamics 365 customer service provide presents all the information on a unified channel. Besides that, navigation and visual improvements are also implemented.
Talking about agent productivity, the communication becomes more fruitful after the Dynamics 365 cumulative update. Agents can provide AI-suggested articles and knowledgebase information to customers in multiple languages.
The update integrates Microsoft Dynamics 365 customer service application with Microsoft teams allowing collaboration with organizational contacts.
Overall, the customer service updates will provide a positive impact on the customer experience. It would help you maintain a credible image in front of customers, allowing them to become long-lasting customers. There are many more updates related to case management, email management, timeline representation, unified routing, omnichannel chat, and omnichannel voice.
Dynamics 365 Field Service
Field service operations and features play a significant role in Dynamics 365 service module. The field service features allow a business to provide a customer-centric experience. Your business can provide a predictive field service by functioning according to the “anything-as-a-service” business model with this help.
In Wave 1 2021 Microsoft Dynamics update, you get a faster onboarding process allowing businesses to make field service more productive. Microsoft also pledges to enhance the technical capabilities by introducing features such as mixed-reality calling. Now, you can also assign virtual agents for field service.
Another aspect where field service can have continuous improvement is customer engagement capability. Now, customers can deliver direct and comprehensive feedback allowing businesses to have in-depth learning of customer experience.
To improve the service delivery, the mapping features are enabled. Moreover, the frontier worker setup and work order adoption are simplified.
If we move forward to talk about scheduling, you will now have weekly and monthly viewing options on the schedule board. Also, you receive an improved embedded optimizer.
Dynamics 365 Finance
Dynamics 365 Finance is the part of the Finance and Operations module widely used in different business sectors. As a business, you must take the most benefit out of this module as it automates and improves the finance and accounting aspects to a high extend.
With the new Dynamics 365 cumulative update, the cash flow advances and provides AI-based predictive results. The forecasting is improved significantly where it integrates and allows learning of in-depth customer behavior. The application observes each customer’s action and makes a judgment on its basis, such as when they make the payment, what budget they follow, buying amount pattern, etc.
The application can even forecast the bank balance and render intelligent budget proposals accordingly. They have also taken care of compliance issues in new updates. Exclusively for public sectors, you can restrict the ability to make any accounting distribution changes on vendor invoices.
Dynamics 365 Supply Chain Management
The profitability and overall management of a company crucially depend upon supply chain management. Therefore, if you experience poor supply chain management, it can harm the business’s efficiency. Considering that, Microsoft Dynamics 365 always works to take the best to fulfill the customer’s supply chain management requirements.
The Dynamics 365 Wave 1 updates place attentiveness towards the development of out-of-the-box supply chain management features. Several additions will support the supply chain functionality to deliver improved output.
Microsoft Dynamics 365 Supply Chai Management will now have a centralized inventory that provides the same quantity on all channels and platforms in real-time. The centralized system also allowed checking of goods and landed cost of shipments.
You can also expect enhancement in asset management by improved transparency and efficiency.
The Dynamics 365 supply Chain Management mobile application delivers a user-friendly experience to warehouse workers. It reduces their time, improves productivity, and significantly helps to cut human resources costs.
As the software providers also take care of compliance, you will never have issues to comply with international accounting standards. The software owns the Global inventory Accounting Add-in that takes care of compliance requirements.
There is a lot more to discuss regarding Dynamics 365 Supply Chain Management updates. As supply chain management is one of the most complex and demanding business attributes, Microsoft finds it necessary to deliver ease and user-friendliness.
With the addition of a rebate management system, all the rebates and deduction-related administrative work will experience automation. Here, you can save the time and efforts that your employees put in while performing manual work.
If you wish to improve the scheduling and delivery using better governance, Dynamics 365 Supply Chain Management is the best tool for that purpose. It helps to plan and deter lead times accurately that reduces lead time buffers significantly.
Dynamics 365 Project Operations
Dynamics 365 Project Operation is the application that links sales, finances teams, resourcing, project management, and other aspects of a business. This empowers employees providing access to the required information letting them will more deals and executive faster deliveries.
The Dynamics 365 Project Operations application further integrates with Microsoft Platform creating a unified platform for all project operations from sales to analytics. In the upcoming updates, businesses’ ability to perform forecasting expands to non-stocked project-related materials.
For each project, there are multiple tasks you need to perform. Before getting started with the project operation, users will now be able to set project chargeability rules and define milestones by breaking down a project into multiple elements.
From now onwards, Dynamics users will receive an upgraded and enhanced application lifecycle management. It is important to note that customers using Dynamics 365 Project Service Automation application will now need to upgrade to Dynamics 365 Project Operations. However, there is no information regarding the release date.
Dynamics 365 Guide
Many of you might not know about Dynamics 365 Guide. We want to let you know that it’s a unique application, one of its kind. The application is a mixed-reality application that aims to improve employees’ accuracy and productivity by providing them step-by-step holographic instructions.
The application ensures to reduce errors, eliminates knowledge gaps, improve skills and process efficiency. With the update, Dynamics 365 Guide team wants to improve the workflow intelligence.
Along with Dynamics 365 Guide, you need to use HoloLens, which results in efficient collaboration with the use of this mixed-reality device.
It makes data capturing and result confirmation efficient and simpler than it was before. Further, the update focuses on automating workflows by introducing new entities for time governance.
Dynamics 365 Human Resources
There is no doubt that Dynamics 365 Human Resource is one of the most favorite HR departments’ applications. It is widely used as it empowers and enhances the workforce and their capabilities. In addition to that, it keeps you compliant with human resource laws, saving compliance costs.
The current version lets the HR department have a strategic approach by delivering insights regarding the workforce. That builds an HR ecosystem that efficiently manages human resources attributes such as compensation, presence & absence, benefits, and performance.
The efficiency further increases with Dynamics 365 cumulative updates of Wave 1 2021. Microsoft partners with various applications to broaden the functionality. Therefore, you can integrate 365 Human Resource with a greater number of applications after the update.
You can even set custom fields for benefits management. Further, for every benefit, you can set eligibility and track which employees fulfill the benefits’ requirements.
Besides customer experience, it is also important to know about customer experience. The new update adds features for learning employee insights and taking data-driven decisions to improve the work culture to address this requirement.
Dynamics 365 Commerce
Dynamics 365 Commerce is the complete solution for an organization to engage with prospects and convert them into loyal customers by providing a top-notch customer experience throughout the buyer’s journey. The application manages your physical store, e-commerce, call center, and social platforms.
As all the brand-related activities take place through a centralized platform, streamlining the data, administrative activities, and managing customer touchpoints becomes straightforward.
With the 2021 release Wave 1, you can expect further empowerment of Dynamics 365 Commerce users. The updates will let you serve your customers better. Eventually, it will help you in building long-lasting customer relationships.
The new release equips businesses with a single commerce solution for B2B and B2C. The unified solutions have better site management capabilities, making them customizable for the perfect fit for several business models.
Now, you can target customers with multiple aspects such as device type, the language they speak, their location, and interest.
There are many updates that will significantly change how you engage with customers and handle your commerce processes. For instance, you can assign and manage tasks through Microsoft teams. Using AI-based targeting, the application automatically recommends products to customers as per its engagement with your business.
Dynamics 365 Commerce’s flexibility is extensive, making it possible for you to integrate with the number of applications with numerous extension points. When it comes to marketing your e-commerce website pages, the application brings you improved SEO management features along with an intelligent product search option provided by Bing-Commerce integration.
Dynamics 365 Fraud Protection
Fraud protection is undoubtedly necessary to keep your digital assets safe. That’s why Microsoft keeps updating its Dynamics 365 Fraud Protection application which consists of account protection, loss prevention, and payment protection. Moreover, it keeps a check on your security and network endpoints. It gives you a complete view of your network landscape, letting you know the required measures and sending alerts when it finds that security measures are not up-to-the-mark.
Microsoft Dynamics 365 Fraud Protection brings the unique technology that keeps the application users ahead of me. Behavioral and mobile fingerprinting technology lets the application record the type of actions the user conducts while applying. When the usage appears abnormal, the application instantly alerts the business management.
Besides that, Microsoft introduces Integration Wizard for the ease of users that allows customers to save time in the onboarding process. It provides a step-by-step for the Fraud Protection application configuring each aspect.
Dynamics 365 Business Central
Dynamics 365 Business Central is a comprehensive application: the savior for small and medium-sized businesses. In the last year, we saw a significant negative impact on SMEs due to COVID-19. With the help of Business Central spring release cumulative update, Microsoft targets to uplift the SMEs to earn stability, automation, and better reach.
Most of the features will become available in April. However, the deployment of features continuous until June.
Dynamics 365 Business Central cumulative update focuses on multiple aspects of the application where improvement is necessary as per the current scenario.
The administrative features make it straightforward and provide better control over administering tenants. Also, the licenses and permissions management features render more flexibility than ever.
The major updates are related to banking, payments, inventory, and performance. For better management and saving your time, the application brings automation in lot creation and its serializing.
If your business has multiple stages of production, you can define the lot size at every stage. For every lot, you can specifically monitor the transaction flow. A new feature- inventory documents introduces the additional capability for adjusting the inventory. Besides these additions, there are many more minor features that add up to make a significant difference.
Moving to payment-related Business Central cumulative updates, the bank reconciliation turns better, faster, and easier. Along with that, there are payment reconciliation journal improvements too.
The updates strengthen the integration between Business Central and other Microsoft applications. Now, you can directly look up Business Central contacts through the user interface of Microsoft Teams.
Even the utilization of Word with Business Central is possible now. Printing ease is obtained as you can conduct cloud printing by integrating Microsoft Universal Print.
Further, there is the addition of modern development tools such as indexes to base tables, 1D barcodes usage in reports, improved extensibility of reservation management, and efficient item tracking.
Business Central upgrades now to ease the onboarding for small and medium-sized businesses providing a guided initial setup. Further, the inbuilt help features are enhanced to ensure lesser time consumption in finding the required solution.
The AppSource integration can be easily installed and linked through the Business Central admin center API. Overall, Microsoft brings a lot to the table for SMEs. If you are a small or medium-sized business, it’s the right time to try out Business Centra.
Dynamics 365 Customer Insight
It is necessary to have an exclusive platform that could help you understand the audience and their behavior. Dynamics 365 Customer Insight is one such application that allows you to customer the customer data and extracts insight that helps you to take better actions.
With the Dynamics 365 Wave 1 2021 release, you will get more information about your customers in a simplified way. The applications use connections to bring observation and behavioral data to a unified platform.
The application keeps all the customer data intelligence in one place and automatically creates customer profiles. It helps to learn about each customer individually, and you can also do the same with segments.
You can further enrich these profiles by integrating other Microsoft applications and third-party applications.
Dynamics 365 Customer Insight uses Azure Machine Learning for customer algorithms. It helps to get the perfect learnings that you need to put to actions within shorter spans. Eventually, it will accelerate the business processes.
Overall, the upgrades will allow different departments to provide a personalized customer experience across all your channels.
Dynamics 365 Voice
Dynamics 36 Customer Voice is an application necessary for you if the customer feedback matters crucially to your business. With its help, you will be able to implement the customer’s feedback to your business decisions.
You can integrate the application with other Dynamics applications and experience an inflow of customer data and feedback from various sources. You can even create surveys easily and easily distribute them through various customer interaction channels.
The update contains several features to surveys. To improve customer experience, you get the option to prefill forms, send survey reminders, power automate survey response trigger, option to pause and resume surveys, and allowing partial responses.
Moreover, survey response relevancy increases as now you can create personalized surveys and implement cascading questions too.
Web Masters Microsoft Dynamics 365 Services
Web Masters experts are familiar with all applications in Microsoft Dynamics 365 applications. They have closely worked with each one and catered to the personalized needs of users.
Web Masters hears out customer needs and suggests the best applications which can fulfill all their requirements at minimal costs and provide the highest possible ROI.
Besides consulting, we conduct the implementation and deployment too. You can also get on-demand employee training and post-support services.
Let us know your requirements, and we will come up with a solution for sure.